CA CIB Singapour


Head of network and security operations

02 December Singapore, Singapour Perm

Position overview

The role will report hierarchically to the Head of Section
Messaging, End User Services and Network-Security in
ISAP Singapore.
He / She will have to ensure that their
team provides a good level of service and is also
responsible for handling the expertise in the team located
in Singapore.

His/her main missions consist of:

• Provide oversight to all Network & Security activities to
ensure maximum performance, efficiency, and availability.

• Serve as point of escalation on major incidents

• Effective engagement with technical peer, Service
managers, Architect and project teams on technology roadmap and projects.

Responsibilities overview

He / She is responsible for:

• Ensuring the IT Production activities regarding his/her
perimeter are performed correctly by the team, complying
with defined norms, standards, processes and procedures.

• Defined KPI is met on a day-to-day basis for Incident,
problem, change management etc.

• Managing their budget (once a year) and forecast

• Monitoring and pushing for improvements in the team's

• Having a smooth relationship with Partners, Vendors,
Paris and UK teams.

• Ensuring continuous improvement activities are driven in
run team.

• Coaching and development of partner resources to meet
the objectives.

• Maintaining good relation amongst peers and ensuring
best practice are shared transversally across technologies.

• Must be available and able to drive/manage any complex
or high severity incidents that occur within the scope of
their role.

• Engagement in Projects and project deliveries.

• Drive and Deliver Root cause for any high severity issues.

• Focus on automation and optimum use of the team to
improve efficiency.

• Responsible for providing direction, proactive and reactive support services to maintain the availability and reliability of systems infrastructure in accordance to the SLA

• Minimum 10~12 years of experience in managing a
Network and Security Infrastructure preferably in financial

• Customer service oriented, able to work in a dynamic and
fast paced environment

• Excellent communication, interpersonal and logical skills

• Must be self-motivated and should demonstrate keen
attention to detail and possess the ability to work

• Must be able to work Paris business hours and to attend
calls post working hours whenever required (rotation in
morning shift is possible one week a month)

Bachelor Degree in Enginering / IT or related field