CA CIB Singapour

★★★★★

Head of network and security operations

02 December Singapore, Singapour Perm

Position overview

The role will report hierarchically to the Head of Section
-
Messaging, End User Services and Network-Security in
ISAP Singapore.
He / She will have to ensure that their
team provides a good level of service and is also
responsible for handling the expertise in the team located
in Singapore.

His/her main missions consist of:

• Provide oversight to all Network & Security activities to
ensure maximum performance, efficiency, and availability.

• Serve as point of escalation on major incidents

• Effective engagement with technical peer, Service
managers, Architect and project teams on technology roadmap and projects.


Responsibilities overview

He / She is responsible for:

• Ensuring the IT Production activities regarding his/her
perimeter are performed correctly by the team, complying
with defined norms, standards, processes and procedures.

• Defined KPI is met on a day-to-day basis for Incident,
problem, change management etc.

• Managing their budget (once a year) and forecast
(monthly).

• Monitoring and pushing for improvements in the team's
productivity.

• Having a smooth relationship with Partners, Vendors,
Paris and UK teams.

• Ensuring continuous improvement activities are driven in
run team.

• Coaching and development of partner resources to meet
the objectives.

• Maintaining good relation amongst peers and ensuring
best practice are shared transversally across technologies.

• Must be available and able to drive/manage any complex
or high severity incidents that occur within the scope of
their role.

• Engagement in Projects and project deliveries.

• Drive and Deliver Root cause for any high severity issues.

• Focus on automation and optimum use of the team to
improve efficiency.

• Responsible for providing direction, proactive and reactive support services to maintain the availability and reliability of systems infrastructure in accordance to the SLA


• Minimum 10~12 years of experience in managing a
Network and Security Infrastructure preferably in financial
sector.

• Customer service oriented, able to work in a dynamic and
fast paced environment

• Excellent communication, interpersonal and logical skills

• Must be self-motivated and should demonstrate keen
attention to detail and possess the ability to work
autonomously

• Must be able to work Paris business hours and to attend
calls post working hours whenever required (rotation in
morning shift is possible one week a month)

Bachelor Degree in Enginering / IT or related field